Your privacy matters to us. This Privacy Policy explains what personal information jiliaawrg collects from players in the Philippines, how we use and protect it, and what rights you have over your own data. We are committed to handling your information with transparency and care.
1.1 jiliaawrg ("we," "us," "our") is committed to protecting the privacy and personal data of all players who use our online casino platform. This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, and its Implementing Rules and Regulations (IRR), as enforced by the National Privacy Commission (NPC).
1.2 As a platform serving Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines, jiliaawrg takes its obligations as a personal information controller seriously. We collect only the data we genuinely need, use it only for the purposes described in this policy, and protect it with industry-standard security measures.
1.3 This policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your relationship with jiliaawrg.
1.4 If you have questions about how jiliaawrg handles your personal data, or if you wish to exercise any of your rights under the DPA, please refer to Section 14 of this policy for contact details.
2.1 jiliaawrg collects the following categories of personal data from players:
3.1 jiliaawrg collects personal data through the following channels:
| Collection Method | Data Collected | When It Occurs |
|---|---|---|
| Account Registration | Name, email, mobile, date of birth, address | When you create a jiliaawrg account |
| KYC Verification | Government ID, selfie, proof of address | Before your first withdrawal is processed |
| Deposits & Withdrawals | Payment method details, transaction amounts | Each time you transact on the platform |
| Platform Usage | Game logs, session data, IP address, device info | Continuously while you use jiliaawrg |
| Customer Support | Communication content, account details shared | When you contact our support team |
| Cookies & Tracking | Browser data, session tokens, preferences | When you visit jiliaawrg.org |
3.2 jiliaawrg does not purchase personal data from third-party data brokers or marketing lists. All personal data we hold has been provided directly by you or generated through your use of our platform.
4.1 jiliaawrg uses your personal data for the following purposes:
4.2 jiliaawrg will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
5.1 Under the Data Privacy Act of 2012, jiliaawrg processes your personal data on the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of a contract (your agreement to our Terms & Conditions) |
| KYC identity verification | Legal obligation (PAGCOR regulations, AMLA) |
| Payment processing | Performance of a contract |
| Fraud detection and security | Legitimate interests of jiliaawrg and protection of players |
| Responsible gaming monitoring | Legal obligation and legitimate interests |
| Marketing communications | Consent (you may withdraw at any time) |
| Analytics and platform improvement | Legitimate interests of jiliaawrg |
5.2 Where jiliaawrg relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing communications, use the unsubscribe link in any marketing email or contact our support team.
6.1 jiliaawrg does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this policy:
6.2 All third-party service providers who process personal data on behalf of jiliaawrg are required to enter into data processing agreements that obligate them to handle your data in accordance with the Data Privacy Act of 2012 and this Privacy Policy.
7.1 jiliaawrg retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | PAGCOR regulatory requirement |
| KYC documents | Duration of account + 5 years after closure | AMLA compliance |
| Financial transaction records | Duration of account + 5 years after closure | AMLA and tax law |
| Game session logs | 2 years from date of session | Dispute resolution and audit |
| Customer support records | 3 years from date of interaction | Legitimate interests |
| Marketing consent records | Until consent is withdrawn + 1 year | Legal obligation to demonstrate consent |
7.2 Upon expiry of the applicable retention period, jiliaawrg will securely delete or anonymize your personal data so that it can no longer be associated with you as an individual.
8.1 jiliaawrg implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
8.2 While jiliaawrg takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying jiliaawrg immediately if you suspect unauthorized access to your account.
9.1 jiliaawrg uses cookies and similar tracking technologies on jiliaawrg.org to enhance your experience, maintain your session, and analyze platform usage. The following types of cookies are used:
9.2 You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jiliaawrg platform. Most modern browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set.
10.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliaawrg:
10.2 To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 14. jiliaawrg will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly.
10.3 jiliaawrg may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to unauthorized parties.
11.1 If jiliaawrg discovers or is notified that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete all personal data collected from that individual, and return any deposits made to the original payment method.
11.2 If you are a parent or guardian and believe that your child has registered on jiliaawrg, please contact our support team immediately at the email address provided in Section 14. We will investigate and take appropriate action within twenty-four (24) hours of receiving your report.
12.1 jiliaawrg primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers and game content studios — may process data in other countries.
12.2 Where personal data is transferred outside the Philippines, jiliaawrg ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards include contractual data protection clauses and, where applicable, adequacy assessments of the recipient country's data protection framework.
12.3 By using the jiliaawrg platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.
13.1 jiliaawrg reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
13.2 For material changes to this Privacy Policy, jiliaawrg will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect. Your continued use of the jiliaawrg platform after the effective date of any revision constitutes your acceptance of the updated policy.
13.3 We encourage you to review this Privacy Policy periodically to stay informed about how jiliaawrg is protecting your personal data.
14.1 jiliaawrg has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our DPO:
Data Protection Officer: jiliaawrg Privacy Team
Email: [email protected]
General Support: [email protected]
Response Time: Within 30 days of receipt of your request
Jurisdiction: Republic of the Philippines
14.2 If you are not satisfied with jiliaawrg's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the government body responsible for enforcing the Data Privacy Act of 2012.
14.3 For responsible gaming concerns, including self-exclusion requests and account closure, please visit our Responsible Gaming page or contact our support team directly.
We go beyond legal compliance to make sure your personal data stays safe, private, and under your control at every step of your jiliaawrg experience.
All sensitive personal and financial data stored on jiliaawrg servers is encrypted at rest using AES-256, the same standard used by major banks and government agencies in the Philippines.
jiliaawrg fully complies with Republic Act No. 10173 — the Data Privacy Act of 2012 — and is registered with the National Privacy Commission as a personal information controller.
Access, correct, or request deletion of your personal data at any time. Our Data Protection Officer responds to all requests within 30 days, as required by Philippine law.
jiliaawrg never sells your personal data to advertisers, data brokers, or any third party for their own commercial use. Your information stays within the jiliaawrg ecosystem.
Every marketing email from jiliaawrg includes a one-click unsubscribe option. You can also manage your communication preferences directly from your account dashboard at any time.
Independent cybersecurity professionals conduct regular penetration tests and security audits of the jiliaawrg platform to identify and address vulnerabilities before they can be exploited.
Now that you know exactly how jiliaawrg handles your personal data, you can play with confidence. Join thousands of Filipino players from Manila to Cebu who trust jiliaawrg for a secure, fair, and transparent online casino experience. Must be 21 or older to register.